Contact Us

We are here to help with orders, deliveries, product questions, and any concerns. The fastest way to reach us is WhatsApp, the same channel we use to confirm every order.

Customer support

• Phone / WhatsApp: +91 82523 69355
• Email: support@myrasan.com
• Website: myrasan.com

Business details

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, our identity and business details are:

• Legal name: MyRasan
• Registered / operating address: Private Building, Near BIT Sindri, Dhanbad, Jharkhand, Pin - 828120
• Nature of business: Inventory e-commerce entity (we sell our own stock directly; we are not a marketplace)

MyRasan is currently operating as a limited pilot and is in the process of obtaining the registrations and licences applicable to a food retail and home delivery business of this nature and scale. We make no claim to hold any registration or licence that has not yet been issued to us. Each number will be published here, and on your order summary, as soon as it is issued. The full position is set out in clause 3 of our Terms & Conditions.

Grievance redressal

If you are not satisfied with our products or services, or wish to raise a complaint, please contact our Grievance Officer. As required by the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours of receipt and endeavour to redress it within one month. Please reach our Grievance Officer at:

MyRasan Grievance Officer
Email: support@myrasan.com

Hours

We typically respond to WhatsApp messages and emails during business hours. Orders placed outside business hours are confirmed on the next working day.