Privacy Policy

This Privacy Policy explains how MyRasan (“we”, “us”, or “our”), operating MyRasan at myrasan.com, collects, uses, discloses, and safeguards your personal data. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1. Data we collect

To fulfil your orders and operate the Platform, we may collect:

• Contact and delivery details - your name, delivery address, pincode, and phone/WhatsApp number.
• Order information - the items you order, order value, order reference, and delivery preferences.
• Communications - messages you send us on WhatsApp or by email.
• Technical and usage data - limited information such as device type, browser, and pages viewed, collected to keep the Platform working reliably. Your cart and selected delivery pincode are stored locally in your own browser, not on our servers, until you place an order.

We do not intentionally collect sensitive personal data such as passwords for third-party accounts, financial account details, or health information. Please do not send such information to us.

2. How we use your data

• To receive, confirm, process, and deliver your orders.
• To contact you about your order via WhatsApp, phone, or email.
• To provide customer support and handle grievances.
• To verify serviceability of your delivery area.
• To improve our products, catalogue, and service.
• To comply with legal, tax, and regulatory obligations.

3. Legal basis and consent

We process your personal data on the basis of your consent, which you provide when you place an order and share your details, and where processing is necessary to fulfil our contract with you or to comply with law. You may withdraw your consent at any time (see “Your rights” below); this will not affect processing already carried out, and may mean we can no longer fulfil pending orders.

4. Sharing and disclosure

We do not sell your personal data. We may share it only:

• With delivery personnel or partners strictly to deliver your order.
• With service providers who help us run the Platform (for example, hosting and order-storage providers) under appropriate confidentiality obligations.
• Through WhatsApp, which we use to confirm orders; your interaction there is also governed by WhatsApp’s own privacy policy.
• Where required by law, regulation, court order, or governmental authority.

5. Data retention

We retain order and contact information only for as long as it is needed for the purpose it was collected for, and thereafter for the period we are required to preserve accounting, tax, and other statutory records under applicable law. Once that period ends, the data is deleted or anonymised. Where you ask us to delete your data sooner, we do so except to the extent the law requires us to keep it.

6. Data security

We implement reasonable security practices and procedures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

As a data principal, and subject to applicable law, you may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent to further processing.
• Raise a grievance about how your data is handled.

To exercise any of these rights, contact us at support@myrasan.com, which is our designated channel for data-principal requests. We acknowledge such requests within 48 hours and act on them within the timelines required by applicable law. We may need to verify your identity, for example against the phone number used to place an order, before acting on a request.

8. Cookies and local storage

So that you are not asked for the same things twice, the Platform remembers a few items on your own device: your cart, your selected delivery area, the name, phone number, and delivery address you last ordered with, and whether you have accepted our current Terms & Conditions.

None of this is sent to us until you place an order. You can erase the saved name, phone number, and address at any time using the “Not you? Clear saved details” option on the checkout page, and you can clear everything from your browser settings. We use no advertising or analytics cookies and do not track you across other websites, which is why the Platform shows no cookie banner.

9. Children’s privacy

The Platform is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can remove it.

10. Grievance Officer

As required by the IT Act and the DPDP Act, any privacy-related complaint may be made to our Grievance Officer, MyRasan Grievance Officer, at support@myrasan.com. Our postal address and full business details are published on our Contact page.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published on this page with its “Last updated” date.