Shipping & Delivery Policy

This policy explains how MyRasan delivers your ration orders, including where we deliver, expected timelines, and delivery charges.

1. Serviceable areas

We currently deliver only within selected serviceable pincodes. When you enter your pincode on the Platform, we instantly confirm whether we deliver to your area. A single pincode can cover several areas at different distances from us, so you are also asked to select your specific area, which is what determines your charges. If your pincode is not serviceable yet, you will not be able to place an order for that address, but we are continually expanding, so please check back.

MyRasan is currently operating as a limited pilot, so the areas we serve and the days and hours on which we deliver are deliberately restricted and may change as the pilot progresses. Any such change applies only to orders placed after it takes effect. The full position is set out in clause 3 of our Terms & Conditions.

2. Delivery charges

All charges depend on the delivery area you select, and every applicable charge is itemised in your cart and again at checkout before you confirm your order. There are two, and no others:

• Delivery fee- charged in three steps, and it only ever goes down as your order grows. Up to your area's discount value you pay the full delivery fee. Above that value, you pay a lower discounted delivery fee. Above your area's free delivery value, delivery costs nothing.
• Secure packing fee - a flat charge applied to every order, whatever its size, covering the packaging that keeps your ration protected in transit.

Adding more to your order can never increase what you pay in charges, and no charge is ever added to your bill part way up. The two values and the amount of each charge vary by area, because our cost to reach you does. The exact figures for your selected area are always shown in your cart before you pay.

Both values apply strictly above the amount shown, exactly as they read. If free delivery in your area starts above ₹1,999, an order of ₹1,999 pays the reduced delivery fee and an order of ₹2,000 pays nothing for delivery. The discount value is a threshold for a cheaper delivery fee only, not a minimum order value, so you are free to order any amount. If charges for your area change while items are sitting in your cart, we will not put your order through at a different total: we show you the corrected amounts and ask you to confirm again.

3. Delivery timelines

Because every order is personally confirmed on WhatsApp, we agree the delivery window with you directly at the time of confirmation. Timelines are estimates and may vary due to order volume, weather, local conditions, product availability, or other factors outside our reasonable control. Orders placed outside business hours are confirmed and scheduled on the next working day.

4. Order confirmation

After you place an order, it is handed off to our WhatsApp Business number. Your order is confirmed only once we acknowledge it on WhatsApp, at which point we confirm the items, final amount, delivery time, and payment method.

5. Receiving your delivery

• Please ensure someone is available at the delivery address to receive the order during the agreed window.
• Please check your items at the time of delivery. If anything is missing, damaged, or incorrect, tell the delivery person and contact us immediately so we can resolve it, within the reporting window set out in our Cancellation & Refund Policy.
• If delivery fails because no one was available or the address/contact details were incorrect, we may need to reschedule, and additional charges may apply for perishable items.

6. Delays

We do our best to deliver on time. If we anticipate a significant delay, we will inform you on WhatsApp. If a delay is unacceptable to you, you may cancel eligible items in line with our refund policy.

7. Contact

For any delivery-related query, reach us at support@myrasan.com, on WhatsApp, or through the channels listed on our Contact page.